Frequently Asked Questions

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General FAQs

Do you work in both Hertfordshire and Devon?

Yes! We’ve been based in Hertfordshire for over 10 years and have recently opened a new branch in Devon headed up by our founder Ben!

What qualifications and accreditations do you have?

Not only are we certificated and accredited by SMAS Worksafe, NPTC, LANTRA, and City & Guilds, we are also Arboriculture Approved Contractors which means we are CHAS and SAFE Accredited. Our staff are all fully qualified and CRB checked. We are also public liability insured up to £5 million.

Do I need permission from local authorities to remove a tree?

In many cases, yes. The requirement for permission before tree removal depends on your location, the tree’s size, species, and whether it’s located in a conservation area or covered by a Tree Preservation Order (TPO). It’s essential to check with your local council or planning authority before proceeding with any tree removal to ensure compliance with local regulations and avoid potential fines.

How do I know if a tree needs to be removed or can be saved?

Determining whether a tree needs to be removed or can be saved depends on several factors, including its health, stability, and impact on the surrounding area. Signs that a tree may need to be removed include significant structural damage, disease, or posing a safety risk. However, in some cases, through proper diagnosis and treatment, a tree can be preserved. A consultation with a professional arborist can provide the necessary assessment and recommendations.

Can you help with tree disease diagnosis and treatment?

Yes, we can. Our team of qualified arborists is trained to diagnose and treat a variety of tree diseases. By assessing the symptoms and health of your tree, we can recommend appropriate treatment options or preventative measures to help protect your trees from future infections.

What steps do you take to minimise disruption and damage to my garden?

We take several steps to minimise disruption and damage, including careful planning of our work area, using protective ground coverings to shield your lawn and garden beds, and employing precise, targeted techniques to avoid unnecessary impact. Our team is also committed to a thorough clean-up after completion of the work, leaving your garden as tidy as we found it.

How far in advance do I need to book your services?

Booking times can vary depending on the time of year and our current workload. We recommend contacting us as soon as possible to discuss your needs and schedule a consultation. For non-emergency services, it’s advisable to reach out several weeks in advance, while for urgent situations, we strive to respond as quickly as possible to address your concerns.

How can I maintain my trees after you've completed the work?

After completing our work, we can provide you with detailed guidance on how to maintain your trees’ health and appearance. This may include recommendations on watering, mulching, fertilisation, and pruning schedules. Regular inspections by a professional arborist can also help detect and address any issues early on.


01462 262420

Hertfordshire Tree Services

We’re based in Hitchin and have worked extensively throughout Hertfordshire, Bedfordshire, Cambridgeshire and beyond. Our knowledge of tree health, structure, and the Hertfordshire landscape help us deliver a top-tier service throughout the region.

Based in Hitchin, Stevenage, Welwyn Garden City, or Hertford? Looking for expert tree services? Give us a call at our Hertfordshire office on 01462 262420.


01626 299420

Devon Tree Services

We are new to the Devon area but don’t let that fool you into thinking we aren’t experienced! We’re based in Newton Abbot and already working with plenty of residents and businesses around Devon, learning about the unique and diverse tree landscape.

Based in Plymouth, Exeter, or Torquay? Looking for expert tree services? Give us a call at our Devon office on 01626 299420.

Tree Maintenance FAQs

How long does the tree removal process typically take from initial consultation to completion?

The duration of the tree removal process can vary widely depending on the size and complexity of the job. From initial consultation to completion, it can take anywhere from a few days to a couple of weeks. Factors such as the tree’s size, location, and necessary permits can affect the timeline.

Are there any preparatory steps that property owners need to take before the tree removal team arrives?

Property owners should clear the area around the tree of any personal belongings, vehicles, or movable structures to provide clear access and minimise potential damage. Informing neighbours about the work, especially if access to their property is needed, is also advisable.

What is the process for safely removing or felling a tree near a structure or power line?

Removing a tree near a structure or power line requires careful planning, including assessing the tree’s fall path and potentially using cranes, ropes, or other equipment to control the direction of its descent. Coordination with utility companies may also be necessary when power lines are involved.

Can you remove a tree and its stump at the same time?

Yes, a tree and its stump can be removed in the same operation. However, stump removal or grinding is often considered a separate step and may be completed immediately after tree removal or scheduled for a later time.

What happens if a tree to be removed or felled is on a boundary line between two properties?

If a tree is on a boundary line, both property owners must typically agree on its removal. It’s advisable to check local regulations and, if necessary, obtain written consent from both parties before proceeding.

Will I need to be present during the tree removal or felling process?

While it’s not always necessary for you to be present during the tree removal or felling process, being available can help address any unforeseen issues that arise and ensure the work meets your expectations.

How does the stump grinding process work, and what equipment is used?

Stump grinding involves using a stump grinder, a machine with a high-speed rotating cutting disk that chips away the wood. The grinder is moved across the stump’s surface until the entire stump is reduced to chips and mulch, typically to a depth of 6 to 12 inches below ground level.

Is stump grinding safe for the surrounding landscape and nearby plants?

Stump grinding is generally safe for the surrounding landscape and nearby plants. The process is targeted, and care is taken to avoid disturbing surrounding vegetation. However, it’s important to inform the professionals about any particular concerns or valuable plants near the stump.

How long does it typically take to grind a stump?

The time it takes to grind a stump can vary, ranging from 30 minutes for a small stump to several hours for a larger one. The stump’s size, wood hardness, and root system complexity are the main factors influencing the duration.

Is it possible to plant a new tree in the same spot after stump grinding?

Planting a new tree in the exact spot after stump grinding may be challenging due to the remaining roots and sawdust that can affect soil conditions. It’s often recommended to plant the new tree a certain distance away from the original spot or to thoroughly remove the sawdust and amend the soil before replanting.

How does crown thinning differ from simply pruning a tree?

Crown thinning is a specific type of pruning focused on selectively removing branches to reduce density, improve light penetration and air circulation within the canopy, without altering the tree’s overall shape and size. It’s more targeted compared to general pruning, which may aim to remove dead or diseased branches, control the tree’s size, or shape the tree for aesthetic purposes.

Is crown lifting suitable for mature trees, or is it better for younger trees?

Crown lifting can be performed on both mature and younger trees but must be done with caution, especially on mature trees, to avoid causing unnecessary stress or damage. The suitability also depends on the species and the tree’s overall health.

Are there certain tree species that respond better to crown thinning, reduction, or lifting?

Yes, different tree species have varying tolerances to crown thinning, reduction, and lifting. Broadleaf species generally respond well to these practices, whereas conifers, especially mature ones, are less tolerant to extensive pruning. Consulting with an arborist can help determine the best approach for specific tree species.

Can hedge trimming stimulate growth?

Yes, hedge trimming can stimulate growth. Proper trimming encourages hedges to grow more densely and can promote new growth by allowing light and air to reach the interior of the hedge.

What are the benefits of professional hedge trimming compared to DIY?

Professional hedge trimming ensures that the job is done safely and efficiently, with the correct techniques and tools. Professionals can achieve a more aesthetically pleasing and healthy result, handle large or complex hedges, and avoid damage to plants that might occur with inexperienced trimming. Additionally, professionals can advise on the optimal timing and frequency of trimming for different types of hedges to promote their health and desired appearance.

What is the best time of year to trim different types of hedges?

The best time to trim hedges varies depending on the type of hedge. For deciduous hedges, late winter to early spring, before new growth begins, is often ideal. Evergreen hedges can be trimmed in late spring or early summer. Flowering hedges should be trimmed after they have bloomed to avoid cutting off future flower buds. It’s important to consider the specific species and flowering times.

How often should hedges be trimmed to maintain their shape and health?

The frequency of hedge trimming depends on the hedge’s growth rate and the desired level of neatness. Fast-growing hedges may require trimming 2-3 times during the growing season (spring to late summer), while slower-growing hedges might only need annual trimming. Regular maintenance helps keep hedges dense and healthy.

Habitat Regeneration FAQs

How long does it typically take to see significant results from habitat regeneration efforts?

The timeframe to see significant results from habitat regeneration efforts can vary widely depending on the scope of the project, the type of habitat being restored, and the initial condition of the land. In some cases, initial signs of success, such as the establishment of pioneer species, can be observed within a few years. However, for a fully functioning ecosystem to establish itself and mature, it might take several decades. Patience is key, as ecological processes naturally take time.

How do habitat regeneration efforts maintain biodiversity and support wildlife?

Habitat regeneration efforts maintain biodiversity and support wildlife by restoring the natural structures and functions of ecosystems. This includes reintroducing native plants and animals, removing invasive species, and rehabilitating soil and water quality. These efforts create a more balanced and healthy environment, allowing for a greater diversity of life forms to thrive. Biodiversity, in turn, enhances resilience against pests, diseases, and changing environmental conditions, supporting a dynamic and sustainable ecosystem.

What role do native plants play in habitat regeneration?

Native plants play a crucial role in habitat regeneration by providing the foundation for restoring ecological balance. They are adapted to the local climate and soil conditions, making them more likely to thrive and support the needs of local wildlife, including pollinators, birds, and other animals. Native plants help to stabilise soil, improve water retention, and contribute to the nutrient cycle, all of which are critical for a healthy ecosystem. Their successful establishment is often a key indicator of the progress and sustainability of habitat regeneration efforts.

How can urban areas participate in habitat regeneration?

Urban areas can participate in habitat regeneration through several approaches. Creating green spaces, such as parks, green roofs, and community gardens, can help reintroduce native plant species and provide refuge for urban wildlife. Implementing green infrastructure, like rain gardens and permeable pavements, can improve water quality and support local ecosystems. Cities and communities can also engage in larger scale projects, such as river cleanups and the restoration of native habitats in vacant or underutilised areas. Encouraging citizen participation through educational programs and volunteer opportunities further enhances the collective effort towards urban habitat regeneration.

Emergency Tree Services FAQs

What qualifies as an emergency tree service situation?

An emergency tree service situation typically involves scenarios where a tree or large branches pose an immediate risk to people, property, or infrastructure. This can include trees that have fallen due to severe weather, branches dangerously hanging over power lines or buildings, or trees that have been severely damaged and are at risk of collapsing.

How quickly can emergency tree services respond to a situation?

The response time for emergency tree services can vary, but we aim to respond as quickly as possible. Depending on the severity of the situation and the company’s current workload, response times can range from within a few hours to 24 hours after the initial call. Please note that during adverse weather conditions the volume of emergency work increases and therefore response times can vary. 

What happens if an emergency tree situation involves power lines or other utilities?

If an emergency tree situation involves power lines or other utilities, we will typically coordinate with utility companies to ensure safety. This may involve temporarily shutting off power or taking other precautions to prevent electrical hazards before the tree work begins. It’s crucial to avoid touching or trying to remove trees that are in contact with power lines yourself, as this poses a serious risk of electrocution.

What are the safety protocols followed during emergency tree services to protect property and bystanders?

During emergency tree services, several safety protocols are followed to protect property and bystanders. These include assessing the risk and planning the removal strategy carefully, using barriers or cordons to keep bystanders at a safe distance, and employing professional arborists who use appropriate personal protective equipment (PPE). Additionally, the use of specialised equipment and techniques ensures that trees or branches are removed or secured safely, minimising the risk of damage or injury.